General terms and conditions of sale

We pride ourselves on satisfying our customers and delivering high-quality jewelry, crafted with care.

1. Purpose
These General Terms and Conditions of Sale define the rights and obligations between Virginia Cie Art and any person making a purchase through the website https://virginia-cie-art.fr.

2. Products

The characteristics of the jewelry (photos, descriptions, dimensions) are presented on the website as accurately as possible.
Slight variations may occur, particularly for handcrafted pieces.

3. Prices

Prices are displayed in euros, inclusive of all taxes (VAT), excluding delivery charges.
Virginia Cie Art reserves the right to change its prices at any time, but products are billed based on the price in effect at the time of the order.

4. Order

The customer confirms having read and accepted these General Terms and Conditions of Sale before making any purchase.
The order is validated upon receipt of full payment.
Virginia Cie Art reserves the right to refuse an order for legitimate reasons (out of stock, payment issue, etc.).

5. Payment

Payment is secured through our approved payment providers.
Accepted payment methods are listed on the website (credit card, PayPal, etc.).

6. Delivery

Delivery conditions and times are specified in the Delivery Conditions section available on our website.
Shipping costs are the responsibility of the customer, unless otherwise stated.

7. Right of Withdrawal & Returns

The customer has 14 calendar days to exercise their right of withdrawal (excluding personalized products).
The return and refund procedures are detailed in our Refund Policy.

8. Guarantees

Our jewelry is covered by the legal guarantee of conformity and the guarantee against hidden defects, in accordance with Articles L217-4 et seq. of the French Consumer Code.

9. Liability

Virginia Cie Art cannot be held liable for damages resulting from misuse of the jewelry or lack of care.
The photographs and texts presented are not contractual.

10. Intellectual Property

All website content (photos, texts, designs) is protected by copyright.
Any reproduction, even partial, is prohibited without prior written authorization.

11. Personal Data

The collection and processing of personal data are governed by our Privacy Policy.

12. Applicable Law & Disputes

These Terms and Conditions are governed by French law.
In the event of a dispute, an amicable solution will be sought before any legal action is taken.
Failing an agreement, the competent court will be that of the customer's place of residence or the company's registered office.